HubSpot Service Hub vs Gleap

Choosing between HubSpot Service Hub and Gleap? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

CRMHubSpotMarketingBug reportingVisualDev tools

When to choose HubSpot Service Hub

  • Native integration with HubSpot CRM
  • Great marketing alignment
  • Easy to use

When to choose Gleap

  • Visual bug reporting with screenshots
  • Session replay
  • Easy SDK integration

Key differences between HubSpot Service Hub and Gleap

FactorHubSpot Service HubGleap
Best fitSaaS and product-led support teamsSaaS and product-led support teams
Starting priceFrom $15/agent/moFrom $29/agent/mo
G2-style rating4.4/54.8/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysmb, saassaas

HubSpot Service Hub limitations

  • Lacks advanced ITSM features
  • Expensive to upgrade tiers
  • Limited third-party integrations compared to Zendesk

Gleap limitations

  • Niche use case
  • Not a full helpdesk

Switching from HubSpot Service Hub to Gleap or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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