HubSpot Service Hub vs Gladly

Choosing between HubSpot Service Hub and Gladly? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

CRMHubSpotMarketingB2CPeople-centricEnterprise

When to choose HubSpot Service Hub

  • Native integration with HubSpot CRM
  • Great marketing alignment
  • Easy to use

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

Key differences between HubSpot Service Hub and Gladly

FactorHubSpot Service HubGladly
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $15/agent/moFrom $150/agent/mo
G2-style rating4.4/54.5/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysmb, saasenterprise

HubSpot Service Hub limitations

  • Lacks advanced ITSM features
  • Expensive to upgrade tiers
  • Limited third-party integrations compared to Zendesk

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

Switching from HubSpot Service Hub to Gladly or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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