HubSpot Service Hub vs ConnectWise

Choosing between HubSpot Service Hub and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

CRMHubSpotMarketingMSPPSA+RMMLegacy

When to choose HubSpot Service Hub

  • Native integration with HubSpot CRM
  • Great marketing alignment
  • Easy to use

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

Key differences between HubSpot Service Hub and ConnectWise

FactorHubSpot Service HubConnectWise
Best fitSaaS and product-led support teamsIT and internal service teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4.4/54.1/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysmb, saasitsm

HubSpot Service Hub limitations

  • Lacks advanced ITSM features
  • Expensive to upgrade tiers
  • Limited third-party integrations compared to Zendesk

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Switching from HubSpot Service Hub to ConnectWise or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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