HelpShift vs TOPdesk

Choosing between HelpShift and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MobileGamingSDKITSMEuropeanHigher education

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between HelpShift and TOPdesk

FactorHelpShiftTOPdesk
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceCustom pricingCustom pricing
G2-style rating4.4/54.3/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysaasitsm, enterprise

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from HelpShift to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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