HelpShift vs Ivanti

Choosing between HelpShift and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MobileGamingSDKITSMEnterpriseEndpoint

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between HelpShift and Ivanti

FactorHelpShiftIvanti
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceCustom pricingCustom pricing
G2-style rating4.4/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysaasitsm, enterprise

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from HelpShift to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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