HaloITSM vs Zammad

Choosing between HaloITSM and Zammad? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMModernFeature-richOpen-sourceModern UISelf-hosted

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

When to choose Zammad

  • Open-source with genuinely modern UI
  • Email, chat, Twitter, Facebook, phone in one place
  • AGPL licensed — truly free

Key differences between HaloITSM and Zammad

FactorHaloITSMZammad
Best fitIT and internal service teamssmall teams and budget-conscious organizations
Starting priceFrom $40/agent/moFrom $5/agent/mo
G2-style rating4.8/54.6/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmfree

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Zammad limitations

  • Self-hosting requires Linux skills
  • Cloud version is pricier
  • PostgreSQL-only from v7

Switching from HaloITSM to Zammad or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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