H
When to choose HaloITSM
- Modern ITSM
- Rapidly growing
- Feature-rich
HaloITSM vs Vivantio
Choosing between HaloITSM and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMModernFeature-richB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between HaloITSM and Vivantio
| Factor | HaloITSM | Vivantio |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | From $40/agent/mo | From $42/agent/mo |
| G2-style rating | 4.8/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | mid |
HaloITSM limitations
- Can be overwhelming to configure
- Smaller community
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from HaloITSM to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.