HaloITSM vs TOPdesk

Choosing between HaloITSM and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMModernFeature-richITSMEuropeanHigher education

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between HaloITSM and TOPdesk

FactorHaloITSMTOPdesk
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceFrom $40/agent/moCustom pricing
G2-style rating4.8/54.3/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm, enterprise

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from HaloITSM to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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