HaloITSM vs Thena

Choosing between HaloITSM and Thena? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMModernFeature-richSlack-firstB2BSaaS

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

When to choose Thena

  • Slack-first customer support
  • Great for B2B SaaS

Key differences between HaloITSM and Thena

FactorHaloITSMThena
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $40/agent/moFrom $50/agent/mo
G2-style rating4.8/54.9/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Thena limitations

  • Limited traditional channels

Switching from HaloITSM to Thena or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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