HaloITSM vs Syncro

Choosing between HaloITSM and Syncro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMModernFeature-richMSPPSA+RMMAll-in-one

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

When to choose Syncro

  • Combined PSA and RMM in one flat per-tech price
  • Easy onboarding
  • Built-in billing and invoicing

Key differences between HaloITSM and Syncro

FactorHaloITSMSyncro
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $40/agent/moFrom $129/agent/mo
G2-style rating4.8/54.6/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Syncro limitations

  • UI can feel cluttered
  • Third-party app catalog smaller than NinjaOne
  • Less mature than legacy PSAs

Switching from HaloITSM to Syncro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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