H
When to choose HaloITSM
- Modern ITSM
- Rapidly growing
- Feature-rich
HaloITSM vs osTicket
Choosing between HaloITSM and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMModernFeature-richOpen-sourceFreePHP
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When to choose osTicket
- Open-source
- Highly customizable
- Free
Key differences between HaloITSM and osTicket
| Factor | HaloITSM | osTicket |
|---|---|---|
| Best fit | IT and internal service teams | small teams and budget-conscious organizations |
| Starting price | From $40/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.8/5 | 4.1/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | free |
HaloITSM limitations
- Can be overwhelming to configure
- Smaller community
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Switching from HaloITSM to osTicket or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.