HaloITSM vs NinjaOne

Choosing between HaloITSM and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMModernFeature-richRMMMSPEndpoint

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

When to choose NinjaOne

  • Top-rated RMM on G2 (4.8)
  • Excellent endpoint management
  • Great UI
  • 17k+ customers

Key differences between HaloITSM and NinjaOne

FactorHaloITSMNinjaOne
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $40/agent/moCustom pricing
G2-style rating4.8/54.8/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

NinjaOne limitations

  • Ticketing is basic
  • Not a full helpdesk
  • Best with a PSA add-on

Switching from HaloITSM to NinjaOne or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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