H
When to choose HaloITSM
- Modern ITSM
- Rapidly growing
- Feature-rich
HaloITSM vs LiveChat
Choosing between HaloITSM and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMModernFeature-richLive chatBest-in-classChat-only
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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between HaloITSM and LiveChat
| Factor | HaloITSM | LiveChat |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | From $40/agent/mo | From $20/agent/mo |
| G2-style rating | 4.8/5 | 4.5/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | smb |
HaloITSM limitations
- Can be overwhelming to configure
- Smaller community
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from HaloITSM to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.