HaloITSM vs Ivanti

Choosing between HaloITSM and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMModernFeature-richITSMEnterpriseEndpoint

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between HaloITSM and Ivanti

FactorHaloITSMIvanti
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceFrom $40/agent/moCustom pricing
G2-style rating4.8/54.2/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm, enterprise

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from HaloITSM to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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