HaloITSM vs DevRev

Choosing between HaloITSM and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMModernFeature-richDev-firstProductModern

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

When to choose DevRev

  • Combines CRM, support and product development
  • Modern architecture
  • Built for dev teams

Key differences between HaloITSM and DevRev

FactorHaloITSMDevRev
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $40/agent/moCustom pricing
G2-style rating4.8/54.6/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

DevRev limitations

  • Very new
  • Not a traditional helpdesk
  • Niche focus

Switching from HaloITSM to DevRev or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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