H
When to choose HaloITSM
- Modern ITSM
- Rapidly growing
- Feature-rich
HaloITSM vs Deskpro
Choosing between HaloITSM and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMModernFeature-richOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between HaloITSM and Deskpro
| Factor | HaloITSM | Deskpro |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $40/agent/mo | From $29/agent/mo |
| G2-style rating | 4.8/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | smb, itsm |
HaloITSM limitations
- Can be overwhelming to configure
- Smaller community
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from HaloITSM to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.