H
When to choose HaloITSM
- Modern ITSM
- Rapidly growing
- Feature-rich
HaloITSM vs ConnectWise
Choosing between HaloITSM and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMModernFeature-richMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between HaloITSM and ConnectWise
| Factor | HaloITSM | ConnectWise |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $40/agent/mo | Custom pricing |
| G2-style rating | 4.8/5 | 4.1/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
HaloITSM limitations
- Can be overwhelming to configure
- Smaller community
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from HaloITSM to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.