HaloITSM vs Atera

Choosing between HaloITSM and Atera? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMModernFeature-richMSPRMMPer technician

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

When to choose Atera

  • Pricing per technician (unlimited devices)
  • All-in-one RMM+PSA

Key differences between HaloITSM and Atera

FactorHaloITSMAtera
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $40/agent/moFrom $99/agent/mo
G2-style rating4.8/54.6/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Atera limitations

  • Ticketing is basic compared to PSA leaders

Switching from HaloITSM to Atera or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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