Groove vs Vivantio

Choosing between Groove and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SimpleEmailSmall teamB2BESMITSM

When to choose Groove

  • Simple email helpdesk
  • Clean inbox UI

When to choose Vivantio

  • B2B customer service focus
  • Flexible
  • ESM capabilities

Key differences between Groove and Vivantio

FactorGrooveVivantio
Best fitsmall and mid-sized support teamssmall and mid-sized support teams
Starting priceFrom $12/agent/moFrom $42/agent/mo
G2-style rating4.5/54.3/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbmid

Groove limitations

  • Development seems paused
  • Limited modern features

Vivantio limitations

  • Learning curve
  • Less known
  • UI is dated

Switching from Groove to Vivantio or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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