G
When to choose Groove
- Simple email helpdesk
- Clean inbox UI
Groove vs TOPdesk
Choosing between Groove and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SimpleEmailSmall teamITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Groove and TOPdesk
| Factor | Groove | TOPdesk |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $12/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm, enterprise |
Groove limitations
- Development seems paused
- Limited modern features
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Groove to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.