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When to choose Groove
- Simple email helpdesk
- Clean inbox UI
Groove vs LiveChat
Choosing between Groove and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SimpleEmailSmall teamLive chatBest-in-classChat-only
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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between Groove and LiveChat
| Factor | Groove | LiveChat |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $12/agent/mo | From $20/agent/mo |
| G2-style rating | 4.5/5 | 4.5/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | smb |
Groove limitations
- Development seems paused
- Limited modern features
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from Groove to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.