Groove vs Ivanti

Choosing between Groove and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SimpleEmailSmall teamITSMEnterpriseEndpoint

When to choose Groove

  • Simple email helpdesk
  • Clean inbox UI

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Groove and Ivanti

FactorGrooveIvanti
Best fitsmall and mid-sized support teamsenterprise and mid-market teams
Starting priceFrom $12/agent/moCustom pricing
G2-style rating4.5/54.2/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmbitsm, enterprise

Groove limitations

  • Development seems paused
  • Limited modern features

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Groove to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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