Groove vs DevRev

Choosing between Groove and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SimpleEmailSmall teamDev-firstProductModern

When to choose Groove

  • Simple email helpdesk
  • Clean inbox UI

When to choose DevRev

  • Combines CRM, support and product development
  • Modern architecture
  • Built for dev teams

Key differences between Groove and DevRev

FactorGrooveDevRev
Best fitsmall and mid-sized support teamsSaaS and product-led support teams
Starting priceFrom $12/agent/moCustom pricing
G2-style rating4.5/54.6/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbsaas

Groove limitations

  • Development seems paused
  • Limited modern features

DevRev limitations

  • Very new
  • Not a traditional helpdesk
  • Niche focus

Switching from Groove to DevRev or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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