G
When to choose Groove
- Simple email helpdesk
- Clean inbox UI
Groove vs Deskpro
Choosing between Groove and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SimpleEmailSmall teamOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Groove and Deskpro
| Factor | Groove | Deskpro |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $12/agent/mo | From $29/agent/mo |
| G2-style rating | 4.5/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | smb, itsm |
Groove limitations
- Development seems paused
- Limited modern features
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Groove to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.