Gleap vs Vivantio

Choosing between Gleap and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Bug reportingVisualDev toolsB2BESMITSM

When to choose Gleap

  • Visual bug reporting with screenshots
  • Session replay
  • Easy SDK integration

When to choose Vivantio

  • B2B customer service focus
  • Flexible
  • ESM capabilities

Key differences between Gleap and Vivantio

FactorGleapVivantio
Best fitSaaS and product-led support teamssmall and mid-sized support teams
Starting priceFrom $29/agent/moFrom $42/agent/mo
G2-style rating4.8/54.3/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysaasmid

Gleap limitations

  • Niche use case
  • Not a full helpdesk

Vivantio limitations

  • Learning curve
  • Less known
  • UI is dated

Switching from Gleap to Vivantio or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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