Gleap vs Ivanti

Choosing between Gleap and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Bug reportingVisualDev toolsITSMEnterpriseEndpoint

When to choose Gleap

  • Visual bug reporting with screenshots
  • Session replay
  • Easy SDK integration

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Gleap and Ivanti

FactorGleapIvanti
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $29/agent/moCustom pricing
G2-style rating4.8/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysaasitsm, enterprise

Gleap limitations

  • Niche use case
  • Not a full helpdesk

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Gleap to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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