Gleap vs Dynamics 365

Choosing between Gleap and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Bug reportingVisualDev toolsMicrosoftEnterpriseCRM

When to choose Gleap

  • Visual bug reporting with screenshots
  • Session replay
  • Easy SDK integration

When to choose Dynamics 365

  • Deep Microsoft 365 integration
  • Omnichannel
  • Copilot AI built-in

Key differences between Gleap and Dynamics 365

FactorGleapDynamics 365
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $29/agent/moFrom $50/agent/mo
G2-style rating4.8/54.1/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysaasenterprise

Gleap limitations

  • Niche use case
  • Not a full helpdesk

Dynamics 365 limitations

  • Very complex setup
  • Requires Microsoft expertise
  • Expensive at scale

Switching from Gleap to Dynamics 365 or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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