G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Vivantio
Choosing between Gladly and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Gladly and Vivantio
| Factor | Gladly | Vivantio |
|---|---|---|
| Best fit | enterprise and mid-market teams | small and mid-sized support teams |
| Starting price | From $150/agent/mo | From $42/agent/mo |
| G2-style rating | 4.5/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | enterprise | mid |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Gladly to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.