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When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Trengo
Choosing between Gladly and Trengo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseOmnichannelWhatsAppSocial
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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Key differences between Gladly and Trengo
| Factor | Gladly | Trengo |
|---|---|---|
| Best fit | enterprise and mid-market teams | small and mid-sized support teams |
| Starting price | From $150/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | omnichannel customer conversations |
| Category | enterprise | smb, mid |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Switching from Gladly to Trengo or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.