G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Tidio
Choosing between Gladly and Tidio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseChatbotE-commerceFree plan
T
When to choose Tidio
- Excellent chatbots
- Very easy ecommerce setup
- Free plan available
Key differences between Gladly and Tidio
| Factor | Gladly | Tidio |
|---|---|---|
| Best fit | enterprise and mid-market teams | ecommerce and retail support teams |
| Starting price | From $150/agent/mo | From $29/agent/mo |
| G2-style rating | 4.5/5 | 4.7/5 |
| Main focus | ticket management, collaboration, and support operations | commerce-focused support workflows and order context |
| Category | enterprise | ecom, smb |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Tidio limitations
- Ticketing is secondary to chat
- Not for complex support
Switching from Gladly to Tidio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.