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When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Tawk.to
Choosing between Gladly and Tawk.to? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseFreeLive chatMinimal
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When to choose Tawk.to
- 100% free forever
- Unlimited agents and chats
- 45+ languages
- 1,500+ integrations
Key differences between Gladly and Tawk.to
| Factor | Gladly | Tawk.to |
|---|---|---|
| Best fit | enterprise and mid-market teams | small teams and budget-conscious organizations |
| Starting price | From $150/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.5/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | enterprise | free |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Tawk.to limitations
- Revenue model via hired agent services (can feel pushy)
- Basic helpdesk features
- Ads via Chat Page
Switching from Gladly to Tawk.to or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.