G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Syncro
Choosing between Gladly and Syncro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseMSPPSA+RMMAll-in-one
S
When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Key differences between Gladly and Syncro
| Factor | Gladly | Syncro |
|---|---|---|
| Best fit | enterprise and mid-market teams | IT and internal service teams |
| Starting price | From $150/agent/mo | From $129/agent/mo |
| G2-style rating | 4.5/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | enterprise | itsm |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
Switching from Gladly to Syncro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.