Gladly vs SupportPal

Choosing between Gladly and SupportPal? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseSelf-hostedPHPData control

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose SupportPal

  • Self-hosted PHP helpdesk
  • Full data control
  • One-time license
  • 4.7 on G2

Key differences between Gladly and SupportPal

FactorGladlySupportPal
Best fitenterprise and mid-market teamssmall teams and budget-conscious organizations
Starting priceFrom $150/agent/moCustom pricing
G2-style rating4.5/54.7/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categoryenterprisefree

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

SupportPal limitations

  • Self-hosting maintenance
  • Smaller community

Switching from Gladly to SupportPal or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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