Gladly vs SupportBee

Choosing between Gladly and SupportBee? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseSimpleEmailShared inbox

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose SupportBee

  • Simple shared inbox
  • Clean email interface
  • Affordable

Key differences between Gladly and SupportBee

FactorGladlySupportBee
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $150/agent/moFrom $13/agent/mo
G2-style rating4.5/54.3/5
Main focusticket management, collaboration, and support operationsAI-assisted support and automation
Categoryenterprisesmb

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

SupportBee limitations

  • Very basic - minimal automation
  • Limited reporting
  • No chat

Switching from Gladly to SupportBee or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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