G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs SherpaDesk
Choosing between Gladly and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseFree tierTime trackingInvoicing
S
When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between Gladly and SherpaDesk
| Factor | Gladly | SherpaDesk |
|---|---|---|
| Best fit | enterprise and mid-market teams | IT and internal service teams |
| Starting price | From $150/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.5/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | enterprise | free, itsm |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from Gladly to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.