G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Richpanel
Choosing between Gladly and Richpanel? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseShopifySelf-serviceE-commerce
R
When to choose Richpanel
- Deep Shopify self-service (customers can self-solve returns/orders)
- AI for ecom-specific flows
- Clean UI
Key differences between Gladly and Richpanel
| Factor | Gladly | Richpanel |
|---|---|---|
| Best fit | enterprise and mid-market teams | ecommerce and retail support teams |
| Starting price | From $150/agent/mo | From $29/agent/mo |
| G2-style rating | 4.5/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | commerce-focused support workflows and order context |
| Category | enterprise | ecom |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Richpanel limitations
- Pricing scales with order volume
- Niche ecom focus
Switching from Gladly to Richpanel or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.