G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Reamaze
Choosing between Gladly and Reamaze? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseShopifyBigCommerceMulti-store
R
When to choose Reamaze
- Great for Shopify/BigCommerce
- Clean multi-store support
Key differences between Gladly and Reamaze
| Factor | Gladly | Reamaze |
|---|---|---|
| Best fit | enterprise and mid-market teams | ecommerce and retail support teams |
| Starting price | From $150/agent/mo | From $29/agent/mo |
| G2-style rating | 4.5/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | commerce-focused support workflows and order context |
| Category | enterprise | ecom |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Reamaze limitations
- Reporting is basic
- Acquired by GoDaddy (uncertain future)
Switching from Gladly to Reamaze or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.