G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Odoo Helpdesk
Choosing between Gladly and Odoo Helpdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseERPOpen-sourceSuite
O
When to choose Odoo Helpdesk
- Part of Odoo ERP suite
- Seamless CRM, sales and inventory integration
Key differences between Gladly and Odoo Helpdesk
| Factor | Gladly | Odoo Helpdesk |
|---|---|---|
| Best fit | enterprise and mid-market teams | small and mid-sized support teams |
| Starting price | From $150/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | enterprise | smb |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Odoo Helpdesk limitations
- Requires Odoo ecosystem
- Limited standalone value
Switching from Gladly to Odoo Helpdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.