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When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Missive
Choosing between Gladly and Missive? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseEmailCollaborationMobile
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When to choose Missive
- Truly collaborative email — teammates comment in threads
- Excellent mobile apps
- Clean unified inbox
- No per-channel fees
Key differences between Gladly and Missive
| Factor | Gladly | Missive |
|---|---|---|
| Best fit | enterprise and mid-market teams | small and mid-sized support teams |
| Starting price | From $150/agent/mo | From $14/agent/mo |
| G2-style rating | 4.5/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | enterprise | smb |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Missive limitations
- Not a traditional ticketing system
- Limited analytics
- Small company
Switching from Gladly to Missive or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.