G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs LiveChat
Choosing between Gladly and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseLive chatBest-in-classChat-only
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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between Gladly and LiveChat
| Factor | Gladly | LiveChat |
|---|---|---|
| Best fit | enterprise and mid-market teams | small and mid-sized support teams |
| Starting price | From $150/agent/mo | From $20/agent/mo |
| G2-style rating | 4.5/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | enterprise | smb |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from Gladly to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.