Gladly vs Kayako

Choosing between Gladly and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseEmailLive chatLegacy

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between Gladly and Kayako

FactorGladlyKayako
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $150/agent/moFrom $15/agent/mo
G2-style rating4.5/54/5
Main focusticket management, collaboration, and support operationsAI-assisted support and automation
Categoryenterprisesmb

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from Gladly to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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