Gladly vs Ivanti

Choosing between Gladly and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseITSMEnterpriseEndpoint

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Gladly and Ivanti

FactorGladlyIvanti
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $150/agent/moCustom pricing
G2-style rating4.5/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categoryenterpriseitsm, enterprise

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Gladly to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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