Gladly vs HelpShift

Choosing between Gladly and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseMobileGamingSDK

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between Gladly and HelpShift

FactorGladlyHelpShift
Best fitenterprise and mid-market teamsSaaS and product-led support teams
Starting priceFrom $150/agent/moCustom pricing
G2-style rating4.5/54.4/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categoryenterprisesaas

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from Gladly to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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