Gladly vs HaloITSM

Choosing between Gladly and HaloITSM? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseITSMModernFeature-rich

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

Key differences between Gladly and HaloITSM

FactorGladlyHaloITSM
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $150/agent/moFrom $40/agent/mo
G2-style rating4.5/54.8/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categoryenterpriseitsm

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Switching from Gladly to HaloITSM or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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