Gladly vs Freshchat

Choosing between Gladly and Freshchat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseChatChatbotFreshworks

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose Freshchat

  • Good chatbot builder
  • Native to Freshworks ecosystem

Key differences between Gladly and Freshchat

FactorGladlyFreshchat
Best fitenterprise and mid-market teamsSaaS and product-led support teams
Starting priceFrom $150/agent/moFrom $15/agent/mo
G2-style rating4.5/54.4/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categoryenterprisesaas, smb

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

Freshchat limitations

  • Better when bundled with Freshdesk
  • Standalone feels incomplete

Switching from Gladly to Freshchat or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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