Gladly vs eGain

Choosing between Gladly and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseEnterpriseAIOmnichannel

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose eGain

  • Enterprise omnichannel
  • Strong knowledge management
  • AI-first since late 1990s

Key differences between Gladly and eGain

FactorGladlyeGain
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $150/agent/moCustom pricing
G2-style rating4.5/54.2/5
Main focusticket management, collaboration, and support operationsAI-assisted support and automation
Categoryenterpriseenterprise

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

eGain limitations

  • Complex implementation
  • Legacy feel
  • Not for SMBs

Switching from Gladly to eGain or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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