G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Dynamics 365
Choosing between Gladly and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseMicrosoftEnterpriseCRM
D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between Gladly and Dynamics 365
| Factor | Gladly | Dynamics 365 |
|---|---|---|
| Best fit | enterprise and mid-market teams | enterprise and mid-market teams |
| Starting price | From $150/agent/mo | From $50/agent/mo |
| G2-style rating | 4.5/5 | 4.1/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | enterprise | enterprise |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from Gladly to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.