Gladly vs DevRev

Choosing between Gladly and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseDev-firstProductModern

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose DevRev

  • Combines CRM, support and product development
  • Modern architecture
  • Built for dev teams

Key differences between Gladly and DevRev

FactorGladlyDevRev
Best fitenterprise and mid-market teamsSaaS and product-led support teams
Starting priceFrom $150/agent/moCustom pricing
G2-style rating4.5/54.6/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categoryenterprisesaas

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

DevRev limitations

  • Very new
  • Not a traditional helpdesk
  • Niche focus

Switching from Gladly to DevRev or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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