G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Deskpro
Choosing between Gladly and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Gladly and Deskpro
| Factor | Gladly | Deskpro |
|---|---|---|
| Best fit | enterprise and mid-market teams | IT and internal service teams |
| Starting price | From $150/agent/mo | From $29/agent/mo |
| G2-style rating | 4.5/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | enterprise | smb, itsm |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Gladly to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.