Gladly vs ConnectWise

Choosing between Gladly and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseMSPPSA+RMMLegacy

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

Key differences between Gladly and ConnectWise

FactorGladlyConnectWise
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $150/agent/moCustom pricing
G2-style rating4.5/54.1/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categoryenterpriseitsm

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Switching from Gladly to ConnectWise or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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